General Accountabilities:

Ensure that all guests are served to the camp/hotel’s standard in the Restaurant / Bar. Display highest standards of hospitality and welcome are always demonstrated within all food and beverage areas.

Take orders for, serves (where applicable, prepares) food and beverages to guests as per the camp/ hotel’s standards in a friendly, timely and efficient manner.

Specific Accountabilities:

· Greets guests and presents them with the menu.

· Informs guests about the special items for the day and menu changes if any.

· Suggest food and beverages to the guest and try to upsell.

· Take food and beverage orders from the guest on the order taking pads and punching the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food Eg: Allergy alert, No Garlic, less spicy, without egg etc.

· Obtaining revenues, issuing receipts, accepting payments, returning the change

· Performing basic cleaning tasks as needed or directed by the immediate Manager.

· Communicate with the guests and provide assistance with their queries.

· Co – ordinate with the bus person (Restaurant Steward), kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.

· Serves as the food and beverage server to the guest as per the course of order (such as Drinks, Soup, Salad, Main Course etc.)

· Observes guests and ensures their satisfaction with the food and service and promptly responds to guests with any additional request and/or guests’ complaints

· Removing courses, replenishing utensils, refilling glasses as applicable, perform general cleaning of the Restaurant each and after shifts, also during shifts when necessary

· Adhere to complete/standard uniform, grooming and appearance standards consistently.

· Understands and can communicate products and services available at the Restaurant.

· In the event of Buffet setup, prepare hot holding/cold holding and/or salad counter section, displays food items from the Kitchen to the stocking area, maintaining the restaurant par stock levels and side station

· Help other areas of the restaurant such as answering telephones by adhering to proper telephone ethics ( if any phone food orders inquiry ) and completing financial transactions

· Assist the F&B Manager in printing/closing report and drop the cash with the front office / accounts department ( Admin Office )

· Close the shift on the POS terminal and generate the daily sales report

· Assist of any functions required in the event of banquets booked in any days

· Report any maintenance or hazard issues in the Restaurant to the Line Manager

· Comply with property security, fire regulations and all health and safety legislation

· Other duties as assigned by Management.

Educational and Experience Requirements:

· Any school certification

· At least 1 year restaurant work experience

· Warmth and graciousness

· Create stellar guest experiences and flexible availability to work on nights and weekends/holidays.

· Ability to work quickly and as a team in a fast-paced environment.

· Must be able to apply pro-activeness, common sense understanding to a variety of situations, analyze facts, and determine appropriate response.

· Strong customer service skills are critical to handling this job successfully. You will constantly be interacting with the guests and should have the capability to handle queries. Passion for delivering exceptional levels of guest service is preferable.

How to Apply

How to apply: Send your CV and cover letter to cferrer@heathwicksolutions.com. Please mention the job title (“Waiter/ Waitress“) in the subject line.