Job Title: Operations Manager – Mogadishu Division
Company: Dahabshiil Electronics Location: Mogadishu, Somalia
Job Type: Full-Time
Department: Operations
Company Overview:
Dahabshiil Electronics is a leading provider of cutting-edge electronic solutions, specializing in the distribution and retail of high-quality electronic products. With a commitment to excellence, we serve customers across Somalia and beyond. We are currently looking for a highly skilled and motivated
Operations Manager to oversee the day-to-day operations of our Mogadishu division.
Position Overview:
As the Operations Manager, you will play a pivotal role in managing and overseeing all operational activities for the Mogadishu branchs. This position requires a dynamic, results-oriented leader who will ensure smooth and efficient operations, manage staff, optimize processes, and improve productivity. The ideal candidate will be responsible for driving operational excellence, achieving business goals, and ensuring that our customers receive the best possible service.
Key Responsibilities:
· Operational Oversight: Manage and monitor daily operations to ensure effective and efficient running of the Mogadishu division.
· Team Management: Lead, motivate, and supervise operational staff, ensuring a collaborative,
high-performance culture. Conduct training, performance reviews, and provide ongoing support.
· Process Optimization: Analyze existing processes and workflows, identify inefficiencies, and implement improvements to enhance operational efficiency.
· Inventory Management: Ensure accurate inventory control, including stock levels, order fulfillment, and logistics.
· Customer Service Excellence: Ensure the division maintains high standards of customer service by responding to customer inquiries, resolving complaints, and ensuring timely delivery of products.
· Supply Chain Coordination: Work closely with suppliers, logistics teams, and internal departments to ensure a smooth supply chain process, from procurement to delivery.
· Reporting: Provide regular reports on operational performance, sales metrics, staff productivity, and customer feedback to senior management.
· Strategic Planning: Collaborate with senior leadership to align operational goals with the overall business strategy and ensure long-term growth.
Qualifications:
· Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master’s degree or professional certifications in operations management is a plus.
· Experience: Minimum of 5 years of experience in operations management, with at least 2 years in a supervisory or managerial role. Experience in the electronics retail or distribution industry is highly preferred.
·Skills & Competencies:
o Strong leadership and team management abilities.
o Excellent communication and interpersonal skills.
o Problem-solving and decision-making skills.
o Knowledge of supply chain management and inventory control.
o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and operations management software.
o Strong organizational and time management skills.
o Fluency in English and Somali (both written and spoken).
What We Offer:
· Competitive salary and benefits package.
· Opportunity to work with a dynamic and growing company.
· A supportive work environment that encourages innovation and professional growth.
· Career advancement opportunities within a well-established organization.
How to Apply:
Interested candidates are invited to apply and send their resume, cover letter, and any relevant certifications by 2ND May 2025. Please include the subject line: “Operations Manager Application – Mogadishu Division”.
