IT Assistant will undertake ICT and Systems duties in the branch and be responsible for the safety and maintaining installing software and hardware of the branch ICT equipment. He/ she will be responsible for ensuring the delivery of services, recommending policies and procedures of the branches, providing accurate information and relevant recommendations, and reporting to the branch manager.
✅ Duties and Responsibilities
- Manage ICT infrastructure: Responsible for overseeing all ICT equipment, including servers, databases, and network systems at the branch.
- Hardware and software installation: Install and configure computer hardware, software, systems, networks, printers, and scanners to ensure seamless operations.
- System monitoring and maintenance: Regularly monitor and maintain branch computer systems and networks, ensuring optimal performance and minimizing downtime.
- Timely issue resolution: Respond promptly to IT service issues and requests to prevent disruptions in operations.
- End-to-end technical support: Provide comprehensive technical support, troubleshooting issues ranging from system errors to hardware malfunctions.
- IT assistance for branch staff: Offer technical guidance and support to the branch staff for any IT-related concerns or queries.
- Lead IT liaison: Act as the primary point of contact for the branch with the CBS IT department, ensuring effective communication and problem-solving.
- User management and maintenance: Oversee and manage and fixe branch system users, ensuring systems are properly utilized and maintained.
- Data backup and archiving: Ensure secure backup of branch transaction data and operations, maintaining proper archiving protocols for data protection.
- Reporting to management: Regularly report IT-related activities and updates to the branch manager, ensuring transparency and alignment with branch operations.
- Core banking system knowledge: Leverage expertise in core banking systems like T24, ERPs, and other relevant programs used by CBS for smooth financial operations.
- Staff training: Conduct training sessions for branch staff on system upgrades, new technologies, and user functions to ensure all employees are up to date with IT systems.
- IT security and compliance: Ensure that all systems and operations comply with IT security standards, preventing unauthorized access and safeguarding sensitive data.
✅ Qualifications
Education:
- Bachelor’s degree in IT or related fields.
Experience:
- At least 2 years of working with public or private institutions, International or closely related field.
Language:
- Operationally fluent in both Somali and English
✅ Functional and Organizational Skills
- Good understanding of legal guidelines for IT.
- Good skills in the installation and maintenance of the network, and computer-related equipment.
- Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Lync Server, MYOB Accountants Enterprise, Active Directory, Group Policy, VMWare vSphere
- Good knowledge of police and ICT techniques
- Excellent computer skills
- Excellent analytical, organizational, and decision-making skills
- good teamwork and time management skills
- Critical thinking and problem-solving skills
- High level of integrity and honesty
- Should be alert and have good judgment in detecting and reporting unusual situations that indicate a danger to the building, its equipment, or its content
✅ Application Procedure:
Qualified national applicants with required skills are invited to submit their electronic applications
and updated resumes through email; recruitment@centralbank.gov.so and copy to
branches@centralbank.gov.so not later than 11 th May 2025, midnight Mogadishu time. Incomplete
Applications and those received after deadline will not be considered, Per human resources policy,
Central Bank is equal opportunity employer, female applicants are highly encouraged to
apply. Please note only shortlisted candidates will be contacted.
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